Frequently Asked Questions
How does Zip Metro work?
Zip Metro is Arizona’s online cannabis marketplace and delivery service. Browse products from top brands, place your order online, and we coordinate with
licensed dispensary partners to deliver directly to your door.
Where does Zip Metro deliver?
We currently deliver throughout select areas in Arizona. Enter your zip code at checkout to confirm if delivery is available in your area, we’re expanding
quickly!
How long does delivery take?
Delivery times vary based on your location and order volume, but most orders are delivered within the same day. You’ll receive updates so you know exactly
when to expect your delivery.
What do I need to place an order?
You must be 21+ with a valid government-issued ID. Medical patients can also order with a valid medical card. ID verification is required upon delivery.
Can I track my order?
Yes! Once your order is placed, you’ll receive updates on your order status and delivery progress so you’re always in the loop.
What if there is an issue with my order?
If something isn’t right, our support team is here to help. Contact us with your order number, and we’ll work quickly to resolve the issue.
Can brands sell their products on Zip Metro?
Yes! Zip Metro is built to help cannabis brands connect directly with customers. If you’re a brand looking to grow your reach, we’d love to partner with you.
How is Zip Metro different from a dispensary?
Zip Metro is more than a dispensary, it’s a marketplace. We bring together multiple brands in one place, giving you more variety, exclusive products, and the
convenience of delivery.
Our team strives to respond to all inquiries within 24 hours during business hours. Response times may vary during high-volume periods. Some inquiries may require coordination
with our licensed dispensary partners. In these cases, additional time may be needed to fully resolve your request. Need immeditate assistance. Call us at 602-419-5798 or email us at support@zipmetro.com.
